sona101 App Privacy Policy

Effective date: July 2026

This policy explains how the sona101 App handles data in plain language, so once you read it the picture will be clear

We keep your data only for security, support, and to keep the account in good order

Account data

4 main data are usually required: name, phone number, login information, and account settings

• Why collected: sona101 Login, account verification, and for support
• How long it stays: up to 12 months after the account is closed
• Who sees: Limited support team and security team

Many Dhaka users want fast support, so this information is only opened when addressing issues

Device and technical data

3 types of technical data are collected: device model, operating system, and IP address

These are used to check that the app runs properly; on Android 8+ phones loading and stability stay better

This data is sometimes needed to detect problems, especially on slow networks, where 3G still operates

Usage and behavioral data

5 types of app usage are noted: which pages you open, how long you stay, and which features you use most

This data helps improve menus, speed, and suggestions; no personal conversations are included

bKash or Nagad-linked users usually look for quick settings; Rocket users also want the same easy path

sona101 Download Instructions

Contact information

Messages, emails, and ticket history may be kept for up to 24 months

Here your previous questions and answers are together, so you don't have to repeat the same thing

If policy changes, there is also a note there, so later what has changed is easy to see

sona101 Login help

Cookies and tracking data

6 types of cookies may be used: session, preference, security, and performance cookies

These help keep you logged in, remember language, and load pages faster

If you wish, some cookies can be disabled from the browser, but some parts may then run slowly

Your rights

There are 5 clear rights about your data

• Right to know what data exists
• Right to correct inaccurate data
• Right to request deletion of specific data
• Right to object to certain processing
• Right to withdraw consent, where applicable

If you want, you can request direct review; we start to review it within 30 days

Contact

If you have policy questions, contact support; writing a short message yields a quick answer

If you need help with privacy, cookies, or data corrections, the team is here

To use the sona101 App sona101 Register View page